Terms & Conditions

Terms And Conditions Of Contract

  1. The Supplier and Organiser of the Tour is BACKWATER CLASSIC CAR TOURS (BWCCT). Address: 38 Mackintosh Drive, North Bersted, West Sussex, PO21 5DX. The following terms and conditions form the basis of a contract with the client (you). On completion of the online booking form you will be sent a deposit invoice giving full payment details. The contract is formed between BWCCT and you once the deposit is banked and cleared.
  2. Tour Pricing
    The price of the tour is per person and is listed on the web site.This price is based on two people sharing a car and hotel room. Single person occupancy of a hotel room will normally incur a premium. We have the right to increase or decrease the price of unsold tours at any time. Price increases may occur by reason of matters outside our control, which include, adverse currency fluctuations.The current price will be confirmed at the time of booking. After confirmation the following provisions will apply;
  3. Payment schedule and method of payment
    A deposit of 25% per person is required which will be invoiced at the time of receipt of a completed booking form either online or by any other means. The balance of the cost of the Tour is payable no later than 10 weeks before departure. Payment is acceptable in the form of cheques, bankers’ draft, BACS or online Bank Paymentsl. In the event that we do not receive the balance of the cost of the tour by the due date we have the right to treat your booking as cancelled and your deposit will be forfeited.
  4. Amendments and Cancellations
    If you are unavoidably prevented from taking your holiday, by reason of (but not limited to), illness, jury service, redundancy, unavoidable work commitments or the death or serious illness of a close family member, it may be possible for either you or BWCCT to transfer your booking to a another party (acceptable to the BWCCT) and in that event a £50 per person administrative charge will be levied but all other monies paid by you will be returned.

    BWCCT is not responsible for the transference of the tour to another party although will endeavour to do so especially if there is a waiting list for the tour and providing there is time available to do this. In the event that the tour cannot be transferred to another party the following conditions apply:

    1. Cancellation by you:
      All cancellations must be in writing and are subject to the following cancellation charges based on total invoice cost:
    2. New Zealand tours deposit non refundable, (as our our hotel deposits are non refundable unless we fill your place).
      More than 70 days (10 weeks) Deposit only.
      57-70 days (8-10 weeks) 35%
      29-56 days (4-8 weeks) 50%
      Within 28 days (4 weeks) 100%The cancellation period will be calculated from the date we receive the deposit to the date the tour starts. We strongly advise taking out insurance to cover yourselves against the possibility of cancellation.
    3. Cancellation by us:
      In the event that BWCCT are forced to cancel the tour (excluding force majeure) we will refund all monies to the client including deposits but excluding other travel arrangements not organised by us..
    4. Amendments by us:
      Great care is taken to ensure that the descriptions and prices given for each booking are accurate at the time of booking . However BWCCT reserves the right to change any of the details, including prices, in which case you will be advised of any such change before accepting your booking. In unusual circumstances, BWCCT may have to modify a tour before you depart. If the modification is significant (for example a change of destination or change to a lower standard of accommodation [but excluding force majeure]), BWCCT will notify you as soon as practicably possible. You can either accept the modification or cancel and receive a full and prompt refund.Tulip navigation routes detailed in the Route Book provided are tried and tested but we cannot be held liable for changes in road conditions (such as emergency road closures) that may involve a detour from the proposed route. In the unlikely event that a route has to be changed at very short notice then BWCCT will endeavour to provide a suitable alternative which may, or may not, involve a Tulip route.
  5. Special requirements:
    If you have any special requirements (dietary or otherwise) you must inform us of these in writing and confirmation will be given in writing by BWCCT. Although BWCCT will endeavor to comply with this request we cannot guarantee that this will be met and we are not liable to you in the event that your requirement is not met.
  6. Responsibilities and Liabilities:
    On formation of the Contract between BWCCT and you the Client the following responsibilities are assumed:

    1. Your Responsibilities:
      1. Insurance and Documentation – Travel Protection: 
        Passport, visa and health insurance and requirements are the responsibility of the client. It is your responsibility to have valid car insurance, MOT and vehicle breakdown cover including repatriation cover if outside of the UK. It is your responsibility to obtain all documents required for your tour, to ensure that these are in proper order and to take them with you. BWCCT will not be liable if you fail to do so and you will be responsible for meeting any additional costs incurred by reason of such failure.
      2. Compliance with motor regulations for travel abroad:
        You must comply with motoring regulations for travel abroad and carry the relevant equipment. Information is available from either your insurers, the AA and the RAC. It is compulsory to have a full current driving licence, car registration document, motor insurance certificate and current MOT certificate.
    2. Responsibilities of Backwater Classic Car Tours:
      1. Standards:
        BWCCT accepts liability to provide the services we contract with you to a satisfactory standard. The descriptions, information and opinions given in any material by BWCCT in respect of hotels and other suppliers whose services are used are given in good faith, based on the latest information available at the time of booking.
      2. Financial Loss:
        BWCCT liability is limited to the invoiced cost of the tour.
      3. Death and Injury:
        BWCCT accepts no liability for death or injury if there has been no fault on the part of the BWCCT or its servants, agents or suppliers and the loss, death or personal injury suffered is attributable to your own acts or omissions or to the acts or omissions of a third party not involved in providing the services which make up your tour.
      4. Liability for loss or damage to clients’ cars and property:
        BWCCT is not responsible for damage to clients’ cars or property howsoever caused including when parked in hotel grounds. At all times you should be aware of the need to lock cars when unattended and remove valuables from the car. You must drive within the law and under no circumstances can we be held responsible for any damage to cars or property sustained during the tour.
      5. Arrangements for the security of money paid over to us by clients:
        We are governed by The Package Travel, Package Holidays and Package Tours Regulations 1992 (SI 1992 No 3288) The Client Trust Account is held at our bank (details on request).
  7. Complaints Procedure:
    Complaints during the tour must be addressed to one of the Tour organisers who accompany the tour. All complaints by customers after the end of the Tour must be confirmed in writing and received by us within 14 days of the completion of the Tour.
  8. Tour Itineraries and Destinations:
    These are as specified on the website. We reserve the right to correct errors after confirmation of bookings but in the event that these are significant then if the error is caused solely by BWCCT then clause 4(c) applies.
  9. Changes to this contract:
    In the event that BWCCT wishes to amend an essential term of the contract we agree to notify the customer as quickly as possible. The customer will then be given the choice to withdraw from the contract without penalty.